deployed_code
New Release

ServeX

Last-mile delivery and after-sales service management platform. Combines delivery run-sheet management with service ticketing, technician dispatch, and spare-parts operations on one unified system. Includes a call-center console for intake and SLA-driven service workflows.

Production Ready
security Enterprise Grade
lock https://servex.itac.internal
ITAC
ServeX v2.4
Live Workspace
System Operational
Latency
14ms
↓ 2ms faster
Sync Mode
Offline P2P
Real-time stream
Security
verified_user Enforced
AES-256 / SSL
Transaction Throughput 99.98% Uptime

Technical Scalability

ServeX is architected for enterprise-scale deployments. Horizontal scaling and integration are first-class concerns.

Deployment Options

Cloud On-prem Hybrid
Core Features

Key Capabilities

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Delivery order management with header/detail line items
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Run-sheet creation and assignment to drivers by delivery zone
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Live driver tracking and delivery progress monitoring
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Driver settlement and cash/credit reconciliation
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After-sales service intake with device registration and warranty checks
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SLA-driven service tickets with priority escalation
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Technician dispatch and field-service work orders
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Spare-parts catalog and spare-part request management
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Call-center console for centralized intake of delivery and service requests
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Reporting suite for delivery performance, collections, and service tracking
Methodology

How it works

  1. 1

    Delivery or service requests are received via the call-center console or directly from customers

  2. 2

    For deliveries: orders are grouped into run sheets by zone and assigned to drivers with optimized routes

  3. 3

    Drivers receive their run sheet on the mobile app and execute deliveries with GPS tracking

  4. 4

    End-of-day driver settlement reconciles cash collections, returns, and credit against the run sheet

  1. 5

    For after-sales service: devices are registered at intake with warranty and malfunction details

  2. 6

    Service requests are routed to workshops or field technicians based on SLA priority and skill match

  3. 7

    Technicians complete work orders, request spare parts as needed, and close against the SLA

  4. 8

    Management dashboards show delivery completion rates, service SLA adherence, and operational KPIs

Architecture

A robust, synchronized ecosystem.

Designed for reliability in zero-connectivity environments and high-volume transaction processing.

smartphone

Device Client

ServeX App

OFFLINE_DB
BIOMETRIC_AUTH
api REST API
dns

Central Hub

ITAC Enterprise

REDIS_CACHE
SQL_SERVER

See ServeX in action.

A 30-minute walkthrough with a solutions architect who knows your sector.

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