Services & Hardware

One vendor. End-to-end.

Software is half the equation in field operations. ITAC also delivers ruggedized hardware, implementation, integration and ongoing service from one accountable team.

Our Services

End-to-end solutions from planning to support

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Implementation & onboarding

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A proven three-phase methodology: gap analysis and project plan up front, then validation and installation, integration and training, customization and go-live — with a post-go-live warranty period. Typical timelines 8–14 weeks depending on operational complexity.

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Service centre & support

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A Honeywell-certified service centre in Amman — maintenance and spare parts for Honeywell, Intermec, Datamax, Metrologic and LXE devices, with tiered maintenance contracts. Software support with response SLAs alongside.

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Custom software development

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Where standard products don't fit, we build. Government programmes and specialised operational software.

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Systems integration

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We integrate with the back-office systems you already run — finance, supply chain, identity, BI.

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Honeywell devices

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Authorised supply, configuration, deployment and lifecycle of Honeywell rugged scanning and mobility hardware.

Implementation methodology

From gap analysis to go-live — on a clear track.

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    Pre-implementation

    Gap analysis, project plan, responsibilities matrix and resource allocation.

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    Validation & installation

    Data validation and cleansing, system installation, environment configuration, initial testing.

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    Integration & training

    Core functional deployment, user training, process alignment, integration testing.

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    Customisation & go-live

    Final customisation, data migration, user acceptance testing, then go-live — followed by a warranty period.

Hardware

The Honeywell hardware we supply and service.

Supply, configuration, deployment and certified maintenance — under the same contract as the software. Key models include:

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Rugged handheld computers

CK65 CT60 EDA51 EDA52 EDA61K

Including cold-storage-rated models.

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Barcode printers

PC23D PC43D/T PD43 PM43 PM45 RP4e

Desktop, industrial and mobile field printers.

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Barcode scanners

Voyager 1250g Voyager XP 1470g Hyperion 1300g Granit 1911i Orbit MK7120

General-duty, industrial and presentation scanning.

Plan a rollout with us.

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