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  • Itacware CRM System aims to follow-up customer's information and manage their relationship with the establishment intensively and continuously. It manages all activities and special events within the establishment, and facilitates following-up campaigns and the establishment's future plans which provides an adequate study to carry out client service at a good level. Features of CRM System:

  • Defining unlimited number of funds that belong to the client.
  • Defining unlimited number of clients' categories in a number of levels.
  • Identifying ways of understanding and communicating with clients.
  • Ability to open a record for visitors that contains their detailed information for the follow-up purposes.
  • Providing a special card to the client containing all the details related to him/her.
  • Ability to link the client with more than one connection information.
  • Archiving documents related to the client directly and automatically.
  • A special record for activities and events undertaken by the establishment.
  • Identifying the groups to which the activities and events are directed and what is its aim and what are their success rates.
  • A special record for the advertising campaigns carried out by the establishment.
  • Identifying the groups to which the advertising campaigns are directed and what is their aim and what are their success rates.
  • A special record for current projects and tenders and what their nature is.
  • Managing problems and solutions experienced by the establishment and identifying the causes.
  • Ability to create future studies of the problems and solutions that occur within the establishment.
  • Providing a file for agreements and contracts signed with the establishment and archiving them.
  • A record for the favorite websites.
  • A record with the offers prices for clients and all their details.
  • Ability to identify the reasons for bids' rejection that are submitted for the auditing and following- up purposes.
  • Managing the future plans that are set and defining its objectives and target groups.
  • Following-up to the daily tasks that are assigned to employees with the ability to follow-up the completion status.
  • Providing an agenda through which a follow-up on all scheduled tasks can be done.
  • A special system to send an e-mail automatically regardless of the theme to a specific client, a specific category, or to all clients.
  • A special system to send an SMS automatically regardless of the theme to a specific client, a specific category, or to all clients.
  • Providing a mechanism to send greetings or offers in the form of an e-mail or SMS automatically.