Medallion Support: Much More Than a Warranty

The Medallion Standard Service Program delivers committed response or turnaround times and enables you to lock in service budgets for the length of the agreement. Medallion Standard covers defects as well as wear and tear, including component-part failures.

Features and Benefits
  • Extends warranty to cover wear-and-tear items
  • Lock in service costs for the length of the agreement
  • 2- and 5-Day turnaround times
  • Time and money savings over per-incident servicing
  • Best-in-class service and support
  • Device cleaning and preventive maintenance
  • Telephone-based technical support
  • Convenient online Return Authorization requests and service-history reporting
  • Medallion Standard Service Options

    Choose the service level that best fits your business needs:

    Depot Service Plans

    Both the Medallion Silver (2-business day) and Bronze (5-business day) versions of our Depot Service Plans ensure that critical data collection devices are serviced and tested quickly and effectively. No one offers a faster depot turnaround than Intermec's Silver (2-business day) service plan.

    Onsite Plans

    Intermec's Gold (second business day) and Platinum (next business day) onsite Medallion Service Plans are available on all Intermec Fixed Printers and RFID readers.

    For Even Greater Protection: Upgrade Your Service Plan to Include Comprehensive Coverage

    Upgrade your Medallion Standard service plan to include Comprehensive Coverage by selecting either a Medallion Select or Medallion Complete agreement.

    Service Comparison

    A Global Partner, Delivering Best-in-Class Services and Support

    Intermec Global Services provides customers and partners a global point of contact for best-in-class repair, support, education, advanced, and managed services. We deliver business-continuity expertise. From evaluation to integration and implementation, Intermec Global Services helps deliver a total customer solution for managing, controlling, optimizing, and securing devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies and systems.

    *Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Intermec offers Medallion Complete in the major markets of North America, Latin America, Europe and Asia Pacific. Some services may not be available in your location. Please check with your local service representative for availability.